Return & Money-Back Policy

Pindomart.store, we value your trust and satisfaction above everything else. If you are not completely satisfied with your purchase, we are here to help with our hassle-free Return and Money-Back policy.

1. Return Window

• You can return or exchange an item within 7 days from the date you received it.

• To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags intact.

2. Valid Reasons for Return

We accept returns under the following conditions:

• You received a damaged, defective, or broken product.

• The product is different from what you ordered (wrong size, color, or item).

• The product does not match the description on our website.

3. How to Initiate a Return

1. Contact our customer support team at [Your Email Address] or call us at [Your Phone Number] within 48 hours of delivery.

2. Provide your Order ID and sharing clear photos/videos of the issue (especially for damaged or wrong products).

3. Once approved, you can send the product back to our designated address.

4. Money-Back & Refunds

• Once we receive your returned item, our quality assurance team will inspect it and notify you regarding the status of your refund.

• If your return is approved, we will initiate a full refund (excluding shipping fees, if applicable) to your original payment method (BKash, Nagad, Rocket, or Bank Transfer).

• Refunds usually take 3 to 7 working days to reflect in your account.

5. Non-Returnable Items

Please note that certain items cannot be returned due to hygiene and safety reasons, such as:

• Innerwear and nightwear (if unsealed or used).

• Clearance or Sale items.

Note: Shipping costs for returning the product are the responsibility of the customer unless the mistake was from our end (e.g., damaged or wrong item shipped).